Shipping & Delivery Policy – ShubhMandir
Welcome to ShubhMandir (https://shubhmandir.in). Because our marble murtis and religious artifacts are precious and delicate, we ensure each item is packaged with multi-layer protective materials and handled with utmost care.
1. Order Processing Time
* All orders are processed and inspected for quality before dispatch.
* In-stock marble statues and artifacts are packaged and handed over to our courier partners within 1 to 2 business days (Monday to Saturday, excluding national holidays).
* For customized or made-to-order idols, dispatch timelines may take 3 to 7 business days (our team will notify you in advance).
2. Delivery Timelines (Pan-India)
We ship across India through trusted and reputable courier partners (such as Delhivery, Blue Dart, DTDC, and India Post).
* Metro Cities: 3 to 5 business days after dispatch.
* Rest of India (Tier 2/3 Cities & Towns): 4 to 7 business days after dispatch.
* Remote / Rural Locations: Up to 7 to 10 business days.
(Note: Delivery times are estimates and may occasionally experience slight delays due to weather conditions, regional holidays, or local restrictions).
3. Shipping Charges
* Standard Shipping: We offer Free Shipping on eligible orders across India (or standard flat-rate shipping calculated transparently at checkout before payment).
* There are no hidden fees or additional charges at the time of delivery.
4. Safe & Damage-Proof Packaging
Marble sculptures are fragile, so we follow high-standard industrial packaging protocols:
* Thick foam wrapping and bubble cushioning.
* Corner protectors to prevent chipping during movement.
* Sturdy, corrugated boxes (or specialized wooden crating for larger idols) to ensure zero transit damage.
5. Order Tracking
* Once your package is dispatched, you will receive an automated notification via SMS, WhatsApp, and Email containing your tracking number (AWB) and a direct live tracking link.
* You can easily track the movement of your shipment until it is safely delivered to your doorstep.
6. Damaged / Tampered Shipments at Delivery
* If the outer packaging appears visibly severely damaged, torn, or opened at the time of delivery, please take clear photos before accepting or reject the package and inform us immediately.
* We strongly recommend recording an unboxing video when opening the shipment to facilitate quick claims and replacements in the rare event of transit damage.
7. Contact Us for Shipping Support
For any tracking assistance, delivery queries, or special shipping requests, feel free to get in touch:
* Brand Name: ShubhMandir
* Email: support@shubhmandir.in
* Operating Address: Maksudangarh Dist. Guna, Madhya Pradesh - 473287