At ShubhMandir (accessible from https://shubhmandir.in), we take immense care in crafting, packaging, and delivering high-quality marble murtis and religious artifacts. Because our products are fragile and sacred, we have established a clear and fair return, refund, and cancellation policy.
1. Order Cancellation
* Before Dispatch: You can cancel your order within 12 to 24 hours of placing it, or before it has been dispatched from our facility. Once canceled, a 100% refund will be processed to your original payment method within 5–7 working days.
* After Dispatch: Once an order has been dispatched and handed over to our logistics partner, it cannot be canceled.
2. Damaged or Defective Items (Transit Damage)
Since marble statues are delicate, we use multi-layer protective packaging. However, if your order arrives damaged, broken, or defective during transit:
* You must notify us within 48 hours of receiving the package.
* Mandatory Requirement: Please record a clear unboxing video starting before the package is opened. This video serves as valid proof of transit damage.
* Share the unboxing video and clear photos of the damage, along with your Order ID, via:
* Email: [support@shubhmandir.in ya aapka email ID]
* WhatsApp / Phone: [Aapka Mobile Number]
* Once verified by our team, we will arrange a free replacement or initiate a full refund.
3. Returns & Replacements
* Eligible for Return/Replacement:
* Item received in a broken or physically damaged condition.
* Wrong item or incorrect size delivered.
* Not Eligible for Return:
* Natural variations in marble texture, color, or minor hand-carving differences (each handcrafted marble piece is unique).
* Requests raised after 48 hours of confirmed delivery.
* Items damaged due to mishandling or improper installation after delivery.
4. Refund Process & Timelines
* Once your return/damage claim is approved, the refund will be initiated immediately.
* Payment Mode: Refunds are credited back to the original source of payment (UPI, Credit/Debit Card, Net Banking).
* Credit Timeline: The refunded amount typically reflects in your bank account or card within 5 to 7 business days, depending on your bank's processing time.
5. Contact Us
If you have any questions regarding our Refund and Cancellation Policy, please contact our customer support team:
* Brand Name: ShubhMandir
* Email: khatuwaleshyam31@gmail.com
* Address: Maksudangarh, Madhya Pradesh - PIN Code]
